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FREQUENTLY ASKED QUESTIONS
Q1. How do you register for an account?
Q2. How do I activate a collection?
Q3. How do I access my account?
Q4. How do I redeem the points for cash or shopping vouchers?
Q1. How do you register for an account?
Step 1
To register for an EDS account, go to the Home Page of our website at www.recycling-bank.com and click on either Register or E-Redemption .
Step 2
You will see a registration form as shown below. You will have to complete all the fields and for those fields that are not applicable, you will have to enter NA .
Kindly leave out your banking details until you have activated your first collection.
Step 3
Click on Register at the end of the Form.
If you receive a message as shown below, your application has been accepted.
Register OK Please Login! |
You may now proceed to activate your first collection.
Q2. How do I activate a collection?
Step 1
As our member, be it at your home or the office, you can either contact our collection support team at 9021 7976 or 9681 7890 or email to info@recyclingonline.com.sg to schedule for a collection. Kindly specify the dates and time slots preferred, exact location and the type of recyclables or used items available so that we may schedule the required manpower for collection. We will need at least 1-2 days of prior notice.
You will be required to have at least ten (10) used items from any of the 41 categories that we are currently collecting. This is to help us maximize our manpower and collection schedule as well as to cover our operational costs.
Step 2
We will contact you to confirm our collection schedule and provide you with more information.
Our staff will update their accounts within 5 working days after the collection and the account holder can log into the system to verify the items collected and number of points earned. These points have no expiry date thus they can be accumulated to redeem for cash, shopping vouchers and insurance policy online anytime.
Q3. How do I access my account?
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